Solution Architect (APAC)
About Silent Eight
We’ve been a trusted partner to the world’s largest financial institutions for over a decade, with AI running in production at global banks including HSBC and Standard Chartered. We automate the compliance decisions that stop money laundering and terrorism financing, at scale, in production, on real cases.
Now our customer base across Asia-Pacific and the Middle East is growing fast, with Tier 1 banks and insurers moving into implementation. We’re headquartered in Singapore, and we’re hiring a Solution Architect who works in our customers’ time zone and represents Silent Eight in every technical conversation with them.
The Role
This is a senior, hands-on, customer-facing technical role, with no people management involved. You’ll be the primary technical point of contact for our customers in Asia-Pacific and the Middle East, involved from the very first Proof of Value, where we show our software working on a customer’s own data, through deployment, production go-live and third-line support. When something doesn’t work on the customer’s side, you’re the one who finds out why and gets them unblocked. You’ll also support existing customers as they adopt new services, and act as the bridge between customers and our engineering team in Poland.
The role is fully remote, based in Singapore (preferred) or Poland, and works on Singapore time (GMT+8), with some flexibility. Travel is occasional, roughly twice a year, typically 2–3 days on site with a customer at project kick-off to discuss the implementation and technical details.
What You’ll Do
Act as the primary technical point of contact for Silent Eight customers in Asia-Pacific and the Middle East
Answer customers’ technical questions in pre-sales and Proof of Value calls: what the technology can and can’t do, and what we can configure for them
Run Proof of Value engagements, demonstrating our software on customer-provided data
Partner with clients to understand their infrastructure, tooling, technical and business requirements
Design and implement scalable, secure and maintainable solutions that integrate seamlessly with client systems
Evaluate custom requests, present clear and feasible solution proposals, and provide effort estimations and delivery roadmaps
Prepare high-quality documentation: design diagrams, architecture overviews and technical specifications
Guide project teams and customer infrastructure teams through installation, go-live and post-implementation adoption
Provide third-line support: investigate issues in customer environments, test solutions yourself and get customers unblocked
Collaborate with Sales, Engineering and Product to align technical solutions with business goals
Bridge customers and our engineering team in Poland, keeping hand-overs across time zones smooth
What We’re Looking For
At least 3 years of experience in solution or software architecture
English language at least C1 level
Hands-on experience deploying and troubleshooting workloads on Kubernetes (pods, deployments, services, ingress, configuration and secrets), in the cloud or on-premise
Working knowledge of cloud building blocks such as managed Kubernetes, managed databases (e.g. PostgreSQL), object storage, networking and access policies (experience with AWS, Azure or GCP is a plus)
Strong background in Java and good knowledge of microservices and distributed systems (Python is a plus)
Deep understanding of OOP, SOLID principles, design patterns, integration patterns and test-driven development
Experience designing and running production-grade deployments, both in the cloud (containerized workloads on Kubernetes) and on-premise (services running directly on VMs)
Hands-on experience with CI/CD pipelines and containerization (Docker, Kubernetes)
Good working knowledge of Linux systems
Ability to create clear, concise architecture documents and diagrams
Practical, hands-on approach to problem solving, including testing solutions in your own environment before getting back to the customer
Eagerness to learn and keep up with new technologies
Patience and composure when explaining technical topics to non-technical customers
Confidence in presenting to customers and leading customer meetings independently
Based in Singapore or Poland, with availability to work on Singapore time (GMT+8)
Experience delivering to banks or insurers in regulated environments (e.g. MAS, APRA) is a strong plus
What We Offer
A B2B contract (Poland) or an employment contract (Singapore) with a competitive salary
Paid days off to balance work and life in the way that suits you best
Fully remote work, forever, with occasional travel to customers
A quarterly wellness allowance
Real opportunities for promotion and development within the organization, including paid Development Days and in-house training
A product that already works, with AI in production at Tier 1 banks, so you’re designing around something real
Passionate leadership and a collaborative team
The chance to be an integral part of an award-winning, fast-growing RegTech company that values a friendly working atmosphere
Process
Recruitment screening with People Ops — 30 min
Initial technical interview with one of our engineers
Meeting with the Hiring Manager, Darek
- Department
- Professional Services
- Locations
- Poland , Singapore
- Remote status
- Fully Remote
Our Culture
You will be co-creating our business solutions
We believe that your feedback allows us to create the best solutions as well as adjusted work culture. You will have a real impact on the growth of the company and the product we develop.
Experienced team
We aren’t your run-of-the-mill tech start-up. At Silent Eight, everyone is a leader in their own field with perspective and experience shared across teams and departments.
Development-centric
Because learning never ends, we empower our employees to invest in themselves. We provide a range of resources such as paid Development Days, in-house training, lunch-and-learns, etc. to make sure our employees are continuing to grow each day.
Team building events
We know that our success is only possible if we work together as a team. We are a group of passionate individuals united by a common mission. Therefore we like to meet together regularly to connect not just as coworkers, but as human beings, whether it’s at an offsite in Dubai or a weekly “Tea Time” to catch up.
100% remote work forever
We are not new to working remotely. In fact, we’ve been doing it since 2013 and we know how to make you feel supported, connected, and included. We believe that the freedom to choose where you work from is important to finding the journey that is right for you.
Don’t wait! Join our team today!
Silent Eight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other classification protected by applicable federal, state or local law.
Statement on Unsolicited Outreach by Recruitment Agencies
Silent Eight Pte. Ltd. and its affiliates and subsidiaries (“Silent Eight”) have an internal recruiting team. Silent Eight may occasionally supplement our recruitment efforts with the assistance of staffing agencies, placement services, and professional recruiters (“Agency”).
To protect the interests of all parties, Silent Eight will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Silent Eight, including unsolicited resumes sent to any of Silent Eight mailing addresses, email addresses, directly to Silent Eight coworkers, or to Silent Eight’s database will be considered Silent Eight property. Silent Eight will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Silent Eight will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.
Agency must obtain advance written approval from Silent Eight to submit resumes, and then only in conjunction with a valid fully executed placement agreement and assignment letter. Silent Eight will not pay a fee to any Agency that does not have such written agreement in place.
If you are an Agency wishing to work with Silent Eight, please use the contact form posted on our website (https://silenteight.com/get-in-touch).