Strategic Account Director
At Silent Eight, we develop our own AI-based products to combat financial crimes that enable things like money laundering, the financing of terrorism, and systemic corruption. We’re a leading RegTech firm working with large international financial institutions such as Standard Chartered Bank and HSBC. Join us and help make the world a safer place!
Key Responsibilities:
Strategic Leadership: Assist with the designing and execution of the global Account Management blueprint, helping to develop a service-led model which drives both client satisfaction and revenue that includes quotas for expansion and retention.
NRR Leadership: Own and expand Net Revenue Retention (NRR) for a high-value portfolio of London-based Tier-1 banks, utilizing a rigorous sales methodology to meet expansion targets.
Relationship Management: Deliver a service-led, relationship with allocated accounts, furthering deep partnerships with stakeholders at these institutions that lead to relationship and revenue expansion.
Strategic Business Reviews (SBRs): Lead regular, onsite reviews to align Silent Eight’s AI roadmap with the client’s strategic initiatives and financial misconduct prevention goals.
Churn Mitigation: Proactively identify "Revenue at Risk" and implement Revenue Save Plans to protect the region’s Gross Revenue Retention (GRR).
Feedback Loop: Serve as the "voice of the customer" for the UK market, providing Product and Marketing teams with data-driven insights on product performance and market receptivity
Cross-Functional Optimization: Build a feedback loop with Product, Sales, and Marketing to ensure the voice of the customer drives the product roadmap and develop the hand-off process from Sales to AM to ensure a seamless transition.
Process Engineering: Partner with the Integrations and Support teams to refine the "Onboarding-to-Production" journey, ensuring customers realize value quickly to secure long-term loyalty.
Perform other related duties as assigned.
Key Requirements:
At least 7+ years in global Account Management or Customer Success, or Enterprise Sales experience.
Proven track record of owning and consistently expanding Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) for a global portfolio..
Extensive experience managing relationships with Tier 1 and Tier 2 Financial Institutions. You must understand the "long game" of banking sales cycles and procurement.
Why Join Us?
Impactful Work: Play a key role in shaping the future of financial crime prevention through cutting-edge AI solutions.
Career Growth: Opportunity to grow your career in a rapidly expanding, fast-paced industry with access to the latest marketing technologies.
Collaborative Team: Join a dynamic, innovative marketing team focused on delivering measurable results and continuously evolving best practices.
Remote Flexibility: Enjoy the flexibility of remote work with the possibility to attend global industry events and engage with clients and prospects.
- Locations
- United Kingdom, UAE
- Remote status
- Fully Remote
Our Culture
You will be co-creating our business solutions
We believe that your feedback allows us to create the best solutions as well as adjusted work culture. You will have a real impact on the growth of the company and the product we develop.
Experienced team
We aren’t your run-of-the-mill tech start-up. At Silent Eight, everyone is a leader in their own field with perspective and experience shared across teams and departments.
Development-centric
Because learning never ends, we empower our employees to invest in themselves. We provide a range of resources such as paid Development Days, in-house training, lunch-and-learns, etc. to make sure our employees are continuing to grow each day.
Team building events
We know that our success is only possible if we work together as a team. We are a group of passionate individuals united by a common mission. Therefore we like to meet together regularly to connect not just as coworkers, but as human beings, whether it’s at an offsite in Dubai or a weekly “Tea Time” to catch up.
100% remote work forever
We are not new to working remotely. In fact, we’ve been doing it since 2013 and we know how to make you feel supported, connected, and included. We believe that the freedom to choose where you work from is important to finding the journey that is right for you.
Don’t wait! Join our team today!
Silent Eight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other classification protected by applicable federal, state or local law.
Statement on Unsolicited Outreach by Recruitment Agencies
Silent Eight Pte. Ltd. and its affiliates and subsidiaries (“Silent Eight”) have an internal recruiting team. Silent Eight may occasionally supplement our recruitment efforts with the assistance of staffing agencies, placement services, and professional recruiters (“Agency”).
To protect the interests of all parties, Silent Eight will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Silent Eight, including unsolicited resumes sent to any of Silent Eight mailing addresses, email addresses, directly to Silent Eight coworkers, or to Silent Eight’s database will be considered Silent Eight property. Silent Eight will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Silent Eight will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.
Agency must obtain advance written approval from Silent Eight to submit resumes, and then only in conjunction with a valid fully executed placement agreement and assignment letter. Silent Eight will not pay a fee to any Agency that does not have such written agreement in place.
If you are an Agency wishing to work with Silent Eight, please use the contact form posted on our website (https://silenteight.com/get-in-touch).
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