Implementation Engineer
At Silent Eight, we develop our own AI-based products to combat financial crimes that enable things like money laundering, the financing of terrorism, and systemic corruption. We’re a leading RegTech firm working with large international financial institutions such as Standard Chartered Bank and HSBC. Join us and help make the world a safer place!
We are looking for a professional Implementation Engineer whose main objective will be to ensure the successful deployment, integration, and stable operation of Silent Eight solutions in customer environments, along with providing expert technical support.
Responsibilities
Deployment and Configuration: Deploy and configure Silent Eight solutions in customer environments (SIT, UAT, PROD), ensuring successful integration according to project requirements and the Statement of Work (SOW).
Technical Support (L2): Troubleshoot and resolve technical issues (including escalated service desk tickets), perform Root Cause Analysis (RCA), and implement fixes or workarounds in collaboration with solution development teams.
Client and Team Collaboration: Work closely with Solution Architects, Project Managers, and client IT teams during deployments, solution validation, and the onboarding process to ensure smooth handover and alignment.
Continuous Improvement & DevOps: Participate in optimizing internal processes and tooling. Support DevOps-related tasks, including CI/CD automation, deployment scripts, and environment setup for internal tools.
Documentation and Knowledge: Contribute to the creation and maintenance of technical documentation (installation guides, runbooks, troubleshooting playbooks) and gather client feedback to identify process improvements.
On-Call Support: Be flexible to support urgent escalations (Severity 1 incidents) outside of regular business hours (on-call duty).
Requirements
Experience with CI/CD tools (Jenkins or similar), basic Kubernetes operations, and proficiency in Linux environments.
Familiarity with observability and monitoring tools (e.g., Grafana, Prometheus).
Ability to use scripting languages (e.g., Python, Bash/PowerShell) for task automation.
Capability to diagnose issues across application, infrastructure, and data layers.
Experience managing tasks, reporting progress/risks, and following priorities in systems like Jira.
Exposure to cloud platforms (AWS, Azure, GCP) and experience with Infrastructure as Code (Terraform, Ansible) is a strong plus.
Strong communication and teamwork skills to collaborate effectively with developers, architects, PMs, and clients.
Ability to communicate clearly with customers in English (mandatory).
Confident use of AI to speed up troubleshooting, documentation, and problem analysis.
Curiosity and willingness to learn and explore new technologies.
Our Technology Stack:
Work methodology: Scrum
Main technologies: Java, Spring Boot, Python
Database: PostgreSQL
Cloud: AWS
AI: ChatGPT, Cursor, Windsurf
CI/CD: Jenkins, GitHub
Issue tracking tool: Jira
Knowledge repository: Confluence, Google Drive
Freedom to choose tools: Yes
We offer
- Engagement type: B2B contract
- Competitive salary
- Paid days to balance your work and life in a way that suits you best
- Location: Fully-remote, forever
- Career growth: Promotion and great development opportunities within the organization
- Passionate leadership
- Collaborative team
- The chance to be an integral part of an award-winning, fast-growing RegTech company that values a friendly working atmosphere.
- Department
- Technology
- Locations
- Poland
- Remote status
- Fully Remote
Our Culture
You will be co-creating our business solutions
We believe that your feedback allows us to create the best solutions as well as adjusted work culture. You will have a real impact on the growth of the company and the product we develop.
Experienced team
We aren’t your run-of-the-mill tech start-up. At Silent Eight, everyone is a leader in their own field with perspective and experience shared across teams and departments.
Development-centric
Because learning never ends, we empower our employees to invest in themselves. We provide a range of resources such as paid Development Days, in-house training, lunch-and-learns, etc. to make sure our employees are continuing to grow each day.
Team building events
We know that our success is only possible if we work together as a team. We are a group of passionate individuals united by a common mission. Therefore we like to meet together regularly to connect not just as coworkers, but as human beings, whether it’s at an offsite in Dubai or a weekly “Tea Time” to catch up.
100% remote work forever
We are not new to working remotely. In fact, we’ve been doing it since 2013 and we know how to make you feel supported, connected, and included. We believe that the freedom to choose where you work from is important to finding the journey that is right for you.
Don’t wait! Join our team today!
Silent Eight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other classification protected by applicable federal, state or local law.
Statement on Unsolicited Outreach by Recruitment Agencies
Silent Eight Pte. Ltd. and its affiliates and subsidiaries (“Silent Eight”) have an internal recruiting team. Silent Eight may occasionally supplement our recruitment efforts with the assistance of staffing agencies, placement services, and professional recruiters (“Agency”).
To protect the interests of all parties, Silent Eight will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Silent Eight, including unsolicited resumes sent to any of Silent Eight mailing addresses, email addresses, directly to Silent Eight coworkers, or to Silent Eight’s database will be considered Silent Eight property. Silent Eight will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Silent Eight will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.
Agency must obtain advance written approval from Silent Eight to submit resumes, and then only in conjunction with a valid fully executed placement agreement and assignment letter. Silent Eight will not pay a fee to any Agency that does not have such written agreement in place.
If you are an Agency wishing to work with Silent Eight, please use the contact form posted on our website (https://silenteight.com/get-in-touch).
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