Java Developer - Continuous Engineering
At Silent Eight, we develop our own AI-based products to combat financial crimes that enable things like money laundering, the financing of terrorism, and systemic corruption. We’re a leading RegTech firm working with large international financial institutions such as Standard Chartered Bank and HSBC. Join us and help make the world a safer place!
As Java Developer - Continuous Engineering, you will be part of a small but growing group of Support Engineers based in India. Your team will provide exceptional customer service and drive continuous improvement for our customers as they utilize our white box machine learning technology to produce impactful and auditable outcomes at scale.
Key Duties:
- Provide technical support and resolve product-related issues through various channels
- Troubleshoot software problems and collaborate with customers to find effective solutions
- Document and track customer interactions in a support ticketing system
- Work in shifts, including weekends and holidays
- Analyze and prioritize customer issues based on severity, impact, and urgency
- Investigate and resolve customer-reported problems with the help of cross-functional teams
- Escalate complex or unresolved issues to appropriate internal teams
- Communicate with customers in a professional and timely manner
- Provide accurate instructions and guidance to assist customers independently
- Keep customers informed about the status of their support requests
- Maintain in-depth knowledge of products and contribute to support documentation
- Collaborate with internal teams to provide customer feedback and drive product improvements
- Stay updated on industry trends and best practices
- Identify opportunities for process improvements and contribute to knowledge sharing initiatives
- Participate in training programs and mentor junior team members.
Qualifications:
- Good knowledge of Java, Linux, Docker, scripting languages and SQL
- Strong technical knowledge and experience in troubleshooting software issues
- Excellent problem-solving skills and the ability to think analytically and logically
- Exceptional communication skills, both written and verbal, with the ability to explain technical concepts to customers of varying technical backgrounds
- Customer-focused mindset with a passion for providing exceptional support experiences
- Ability to work independently and as part of a team in a fast-paced environment
- Familiarity with support ticketing systems like JIRA
- Experience with debugging tools, remote support tools, and basic scripting or coding skills are a plus
- Fluent English
We offer:
- Formal employment through InsourceIndia company
- Employee benefits: comprehensive health insurance, paid time-off, eligibility for Prudential Fund participation
- Work-life balance: flexible working hours, remote work forever
- Career growth: Promotion and great development opportunities within the organization
- Locations
- India
- Remote status
- Fully Remote
Our Culture
You will be co-creating our business solutions
We believe that your feedback allows us to create the best solutions as well as adjusted work culture. You will have a real impact on the growth of the company and the product we develop.
Experienced team
We aren’t your run-of-the-mill tech start-up. At Silent Eight, everyone is a leader in their own field with perspective and experience shared across teams and departments.
Development-centric
Because learning never ends, we empower our employees to invest in themselves. We provide a range of resources such as paid Development Days, in-house training, lunch-and-learns, etc. to make sure our employees are continuing to grow each day.
Team building events
We know that our success is only possible if we work together as a team. We are a group of passionate individuals united by a common mission. Therefore we like to meet together regularly to connect not just as coworkers, but as human beings, whether it’s at an offsite in Dubai or a weekly “Tea Time” to catch up.
100% remote work forever
We are not new to working remotely. In fact, we’ve been doing it since 2013 and we know how to make you feel supported, connected, and included. We believe that the freedom to choose where you work from is important to finding the journey that is right for you.
Don’t wait! Join our team today!
Silent Eight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other classification protected by applicable federal, state or local law.
Statement on Unsolicited Outreach by Recruitment Agencies
Silent Eight Pte. Ltd. and its affiliates and subsidiaries (“Silent Eight”) have an internal recruiting team. Silent Eight may occasionally supplement our recruitment efforts with the assistance of staffing agencies, placement services, and professional recruiters (“Agency”).
To protect the interests of all parties, Silent Eight will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Silent Eight, including unsolicited resumes sent to any of Silent Eight mailing addresses, email addresses, directly to Silent Eight coworkers, or to Silent Eight’s database will be considered Silent Eight property. Silent Eight will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Silent Eight will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.
Agency must obtain advance written approval from Silent Eight to submit resumes, and then only in conjunction with a valid fully executed placement agreement and assignment letter. Silent Eight will not pay a fee to any Agency that does not have such written agreement in place.
If you are an Agency wishing to work with Silent Eight, please use the contact form posted on our website (https://silenteight.com/get-in-touch).
Java Developer - Continuous Engineering
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